How can we help? Answers for hiring teams and the candidates they invite.

From a new workspace to a signed offer: the free trial, roles, invites, scorecards and decisions.

• Create a workspace and start the free trialSign in with your work email, set up the workspace and the 14 day trial starts on its own. No card needed.
• Create a roleThe job wizard drafts the job description in English and Bangla, sets the criteria, builds the interview questions and publishes the role to your careers page.
• Bring in candidates and invite them to interviewCandidates apply from your careers page, an embed, email or referrals. Your team can also upload CVs and import lists. Interview invites go out by email first and SMS second.
• Read a scorecard and its receiptsEvery score links to the words it came from. Signals stay separate, and two scoring passes check each other.
• Make a decision, and undo itA person decides every advance, hold or reject, unless you switch on autopilot for a job. You see the exact message first, and you have 5 minutes to undo.
• Interview times, changes and no-showsCandidates pick a time and can move it a set number of times. When nothing fits they ask your team. A missed interview never rejects anyone.
• Send an offerWrite the offer from a template, get it approved, send a private link and let the candidate sign on their phone.

What the interview is like, the rights you have and how to ask for your data.

• What the interview is likeA short spoken interview on your phone or computer, in English or Bangla. A practice question comes first. A person decides, or rules the team set, and you can ask a person to review any automated decision.
• Your rights as a candidateSee what was assessed, ask for a human review or interview, correct your transcript and ask for your data to be deleted.
• Data requests and retentionHow candidates ask for their data, how employers answer within 30 days and how long recordings and transcripts are kept.

Which AI hiring rules apply to a job or a candidate, and what SeekIQ changes for each.

• Hiring laws by placeWhich rule sets apply to a job or a candidate, how SeekIQ chooses them and what changes for each.
• New York City: the notice period and the bias auditWhy the AI interview and autopilot wait 10 business days, which notice starts the clock and how to export and publish bias audit data.
• Face check consent in Illinois and MarylandWhen face checks need a signed release or waiver, what happens if a candidate declines and the biometric policy on your AI in hiring page.
• Asking for a person: the alternative process and appealsHow a candidate chooses a person instead of the AI screen, what an automated rejection explains and how to appeal it.

Plans, interview credits, currencies and what happens when the trial ends.

• Plans and interview creditsYou pay for completed interviews, not seats. Plans include monthly credits, packs top them up and extra interviews beyond them are billed at the end of the period.
• Currencies and paymentSeekIQ bills in 9 currencies. Your workspace currency comes from your country and you can change it.
• What happens when the trial endsNew interviews pause until you choose a plan. Your jobs, candidates and credits stay as they are.

Where data lives, how long it is kept and who in your team can see it.

• Security and privacyWhere data lives, how long it is kept and what it is never used for, with links to the full pages.
• Roles, sign-in and the audit logFour roles, two-step verification and a log of who did what.

Which inbox to write to, and what to include so we can help quickly.

• Contact usWhich inbox to use, and what to include so we can help quickly.